> ## Documentation Index
> Fetch the complete documentation index at: https://docs.leaderos.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets

> Manage your support tickets with your team and help your players.

### Ticket Statuses

* **Open**: The ticket is open and waiting for a response.
* **Closed**: The ticket is closed and no longer accepting responses. You can reopen the ticket by replying.
* **Answered**: The ticket has been answered by the support team.
* **User-Reply**: The ticket has been replied by the user and waiting for a response from the support team.

#### How to add a new ticket status?

Currently, you can't add a new ticket status. We may add this feature in the future.

### How to filter tickets by status?

Go to **Dashboard > Support & Help > Support > Tickets**. You can filter tickets by status by clicking on the status filter dropdown.

<img src="https://mintcdn.com/leaderos/1_0zbNsz4Hsaw6wS/images/using-leaderos/support-tickets-filter.png?fit=max&auto=format&n=1_0zbNsz4Hsaw6wS&q=85&s=0a4ff452991a472cf0af5d66de64d170" alt="Image" width="2672" height="562" data-path="images/using-leaderos/support-tickets-filter.png" />

### How to change ticket message template?

Go to **Dashboard > Settings > General Settings**. You can change the ticket message template by editing the **"Support Message Template"** field. You can use the following placeholders in this field:

* `%username%`: The username of the support message sender.
* `%servername%`: The server name.
* `%serverip%`: The server IP.
* `%serverversion%`: The server version.
* `%message%`: The message of the support message sender.

### How to prevent spams?

You can use Google reCAPTCHA integration to prevent spams. Learn more about how to integrate Google reCAPTCHA [here](/integrations/google-recaptcha).

### How to close a ticket?

Go to **Dashboard > Support & Help > Support > Tickets**. You can close a ticket by clicking on the **"Close"** button.

<img src="https://mintcdn.com/leaderos/cH1vXl0bXws0t_ED/images/using-leaderos/close-ticket-2.png?fit=max&auto=format&n=cH1vXl0bXws0t_ED&q=85&s=56849928bee322414dcf92b285e8b78f" alt="Image" width="2378" height="206" data-path="images/using-leaderos/close-ticket-2.png" />

Also, you can close a ticket in the ticket page by clicking on the **"Close"** button.

<img src="https://mintcdn.com/leaderos/cH1vXl0bXws0t_ED/images/using-leaderos/close-ticket.png?fit=max&auto=format&n=cH1vXl0bXws0t_ED&q=85&s=412649e81e67bf4a5fff9b710ba77b83" alt="Image" width="1796" height="1142" data-path="images/using-leaderos/close-ticket.png" />

### How to delete a ticket reply?

Go to **Dashboard > Support & Help > Support > Tickets**. You can delete a ticket reply by clicking on the **"Delete"** button.

<img src="https://mintcdn.com/leaderos/1_0zbNsz4Hsaw6wS/images/using-leaderos/delete-ticket-message.png?fit=max&auto=format&n=1_0zbNsz4Hsaw6wS&q=85&s=8c9b96bc28005ef9eefdc00f00623e9e" alt="Image" width="1878" height="314" data-path="images/using-leaderos/delete-ticket-message.png" />

### How to delete a ticket?

Go to **Dashboard > Support & Help > Support > Tickets**. You can delete a ticket by clicking on the **"Delete"** button.

<img src="https://mintcdn.com/leaderos/1_0zbNsz4Hsaw6wS/images/using-leaderos/delete-ticket-2.png?fit=max&auto=format&n=1_0zbNsz4Hsaw6wS&q=85&s=dbfd0150c761b458a0ed0af981451533" alt="Image" width="2486" height="210" data-path="images/using-leaderos/delete-ticket-2.png" />

Also, you can delete a ticket in the ticket page by clicking on the **"Delete"** button.

<img src="https://mintcdn.com/leaderos/1_0zbNsz4Hsaw6wS/images/using-leaderos/delete-ticket.png?fit=max&auto=format&n=1_0zbNsz4Hsaw6wS&q=85&s=93c3bd5e4c0fd6daca646f541f28cdac" alt="Image" width="1658" height="1090" data-path="images/using-leaderos/delete-ticket.png" />

### How to delete selected tickets?

Go to **Dashboard > Support & Help > Support > Tickets**. You can delete selected tickets by selecting the tickets and clicking on the **"Delete Selected"** button.

<img src="https://mintcdn.com/leaderos/1_0zbNsz4Hsaw6wS/images/using-leaderos/delete-selected-tickets.png?fit=max&auto=format&n=1_0zbNsz4Hsaw6wS&q=85&s=04e4bf1e563af8f30eda17e96b04b5d2" alt="Image" width="2510" height="576" data-path="images/using-leaderos/delete-selected-tickets.png" />

### How to ban a user from support?

Go to **Dashboard > User Management > Actions > Ban User**. You can ban a user from support by selecting the **"Support"** option.